Answers to Your Questions
Where are your products manufactured?
Every product is hand made with love and intention in the heart of Texas. We thoroughly inspect each item for quality prior to shipping to you to ensure you'll get the most out of your Rose & Thorn curation.
How should I store my products?
Candles:
Our natural wax and fragrance combo requires storage at room temperature or cooler to ensure optimal preservation.
Body Care & Revival Mists:
Products should be stored at room temperature.
How should I care for my candle?
- Always trim your wick prior to use. Aim for a wick that is at most 1/8th of an inch tall.
- Don't have a wick trimmer? No problem. You can easily break away the wood wick with your fingers!
- Allow your candle to burn for at least 1 to 2 hours to ensure a full melt pool. This guarantees even distribution of your candle wax for future burns.
- Never place your lighted candle under air drafts as this could cause irregular flames and candle soot.
- Candles should always be monitored to prevent fire hazards.
- Store and cover your candles in a cool place to preserve scent.
How tall should my candle flame be?
Wooden wicks will naturally create a beautifully dancing flame and crackling experience. Do not be alarmed if the flame is slightly taller than a regular wick's.
Always ensure the candle is away from air drafts (i.e. air vents, fans) and trim your wick prior to lighting your candle. Moving air and improper wick trimming could cause irregular and taller flames than normal.
What is your return or exchange policy?
We value your 100% satisfaction of each Rose & Thorn curation. If a product arrives damaged or does not meet your expectations, we are happy to exchange or fully refund your product.
Please email us for more information on next steps at hello@rosethorncreative.com
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at
hello@rosethorncreative.com